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Larder

Answers mid shift, from your own approved procedures

A new hire on their own at close can ask how to change the fryer oil and get your steps, not a guess.

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The problem

A new hire is closing alone for the first time and the manager is not picking up.

The answer sits in a binder nobody opens, or in one chef's head.

What it does

  • Answers in plain steps, at any hour.
  • Answers only from procedures you have approved. Other venues are never searched.
  • Sends anything that needs a key, code or login to a supervisor.

How it works

  1. Step 1

    Open Ask Larder from the home screen

    Staff tap Ask something on the venue iPad or their phone. There is nothing to install.

    The staff home screen on a tablet with a Your modules ring, certificates, compliance forms and a dark Ask something tile
    1. Ask something opens the chat
    The staff home screen. Ask something is one tap away. Example venue with invented names.

  2. Step 2

    Ask in plain words

    Staff type a question such as how to change the fryer oil. Ask Larder replies with numbered steps taken from your own approved procedure.

    The Ask Larder chat on a phone. The question is how to change the fryer oil, and the answer lists the steps: let the oil cool for an hour, drain it, clean and dry the tank, refill to the line and write the date on the fryer log
    1. Steps come from your approved procedure
    An answer from the Ask Larder chat. Example venue with invented names.

  3. Step 3

    See what staff are asking

    Questions that go to a supervisor show on your dashboard, so you can see where a procedure is missing.

    Two owner dashboard tiles: near miss reports with two unresolved, and escalations with two unresolved
    1. Questions sent to a supervisor
    Escalations on the owner dashboard. Example venue with invented names.

How it helps

For the owner

You see what staff ask and where your procedures have gaps. You decide what to add.

For the new hire

A new hire gets an answer in the moment instead of guessing or waiting until tomorrow.

Related features

Questions owners ask

Can the chatbot make something up?

Ask Larder answers only from content you have approved. If the answer is not there, it says so and points to a supervisor. For anything that needs a key, a code or a login, it tells the person to ask their supervisor. It has been tested against attempts to talk it out of these rules.

Does it need an internet connection?

Yes. Larder runs in the browser on the iPad you already have, and it needs a connection to save records and answer questions.

Want to see it on your own venue?

Book a walkthrough. We'll bring your own SOPs into it.

Book a walkthrough